Privacy Policy | Tresholm

Tresholm ("we", "us") is based in Alberta, Canada. We respect your privacy and handle personal information in line with Alberta's Personal Information Protection Act (PIPA) and other laws that apply to us. This policy explains what we collect through this website and our services, why, and the choices you have.

Information we collect

Information you give us. When you book a call, complete a form or email us, we collect the details you provide, such as your name, organization, email address, phone number and message.
Client information. When we work with you, we may handle information about your organization, its systems and its people as needed to deliver the agreed services. That information is governed by our agreement with you as well as this policy.
Website analytics. We use Cloudflare Web Analytics to understand overall site traffic. It does not use cookies, does not track you across other websites and reports only aggregated information.

How we use it

To respond to enquiries and schedule conversations.
To prepare proposals and deliver the services you ask for.
To manage our business records, invoicing and legal obligations.
To keep this website secure and working well.

We do not sell personal information, and we do not use it for advertising.

Consent

By contacting us or using our services, you consent to the collection and use of your information for the purposes described here. You may withdraw consent at any time, subject to legal or contractual limits, by contacting us at the address below.

Service providers, including outside Canada

We use trusted service providers to operate this website and our business, including website hosting, scheduling, forms and email. We may also work with specialist subcontractors who help us deliver client projects. Some of these providers are located, or store information, outside Canada, including in the United States and other countries. Information held outside Canada may be subject to the laws of those countries and accessible to their authorities.

We require service providers to protect personal information and to use it only to provide services to us. For information about our policies and practices regarding service providers outside Canada, or for any question about how they collect, use, disclose or store personal information for us, contact our Privacy Officer at privacy@tresholm.com.

Retention and security

We keep personal information only as long as needed for the purposes above or as required by law, then delete or anonymize it. We use reasonable administrative, technical and physical safeguards, including access controls and encrypted connections, to protect it.

Your rights

You may ask to access the personal information we hold about you, ask us to correct it, or ask questions about how it is handled. Contact our Privacy Officer at privacy@tresholm.com. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.